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COO Services
Running a childcare business isn’t just about caring for kids—it’s about managing staff, keeping parents happy, staying compliant, and making sure your business doesn’t fall apart behind the scenes. It’s A LOT. But guess what? You don’t have to do it alone.
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At Playbook Partners, we specialize in creating smooth, scalable systems so you can focus on what truly matters—growing your business, delivering high-quality care, and actually having time to breathe.
SOP Creation
SOPs can be a bit of a beast to set up, but once you’ve nailed them down, you’ll stay organized, streamline training, and save tons of time on daily operations. Oh, and let’s not forget WOWing your clients with consistency and professionalism. That’s all thanks to a sexy thing called systems and automations—trust us, you’ll love them.
CRM Playbook
Managing parent inquiries, enrollment, and communication shouldn’t feel like herding cats. We’ll help you set up and optimize your CRM (like Procare, Brightwheel, or HubSpot) so you can automate follow-ups, track leads, and keep everything organized in one place. No more missed emails or messy spreadsheets—just smooth, efficient systems that make running your childcare business a breeze.
Hiring Playbook
Hiring shouldn’t feel like a never-ending chore. We’ll build a structured hiring process that attracts the right candidates and gets them up to speed fast. From job descriptions to interview guides, we’ll help you streamline hiring, while our custom onboarding process ensures new team members feel confident from day one. Plus, we’ll create engaging training materials (videos, presentations, or handbooks) so your staff actually retain what they learn—no more trial-and-error training.
Business Audit
Think of this as your business health checkup. We dive deep into your enrollment process, parent communication, staff management, and daily workflows to find what’s working (and what’s not). The result? A detailed action plan to help you run smoother, faster, and better.
Licensing Playbook
Keeping up with licensing requirements, inspections, and safety protocols can feel like a full-time job—but it doesn’t have to. We’ll create a custom Licensing Playbook with checklists, systems, and workflows to help you stay organized, prepared, and always in compliance. From inspection checklists and documentation tracking to safety policies and best practices, we’ll make sure your center runs smoothly and meets every requirement—without last-minute scrambling.
Playbook Setup
Want a business that basically runs itself? We’ll build your childcare center’s Playbook from the ground up—custom systems, automated processes, SOPs, and everything you need to keep things running like a well-oiled machine. No more guessing, no more scrambling, just a clear roadmap to success.
Our Smart Start Kits
Effective communication is the foundation of any successful childcare center. Our Smart Start Kits are here to help! These customizable e-packets are designed to streamline communication with families, staff, and potential hires, ensuring everyone feels informed, supported, and engaged. Whether you need a ready-to-use template or a fully custom design, our kits are tailored to meet your center’s unique needs.
Family Welcome Pack
Make a lasting first impression with new families! This kit includes everything parents need to know, from important policies and daily schedules to an introduction to your admin team. It’s the perfect way to help families feel at ease and start their journey with confidence.
Classroom Compass Pack
Help families and staff navigate the classroom with ease. This kit features class schedules, teacher bios, classroom guidelines, and how to do a successful drop off. It’s a great way to keep everyone informed and engaged with what’s happening in the classroom.
Graduation and Transition
Pack
Celebrate milestones and prepare families for the next stage of their child’s education. This kit includes graduation ceremony details, transition tips, memory book templates, and resources to support parents during this exciting time.
Candidate Kit
Attract top talent by showcasing your center’s culture and values before the interview. This kit introduces your mission, highlights your school culture, and shares testimonials from current staff. It’s a powerful tool to help potential hires see why your center is the best place to work.
Staff Success Pack
Set your new hires up for success from day one! This kit includes a first-day checklist, key policies, staff handbook highlights, and fun team-building activities. It’s designed to help new staff feel prepared, supported, and excited to join your team.